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Chapter 5 - Tools, Equipment, and Technology

This chapter addresses the need for all Telecommunicators (both new and veteran workers) to demonstrate proficiency on all appropriate tools, equipment, and technology they may be expected to operate within the public safety communications center. Most supporting documentation for this chapter will be materials within your training program.

All agencies must complete this section.

→ Read this chapter's full standards definition.

5.2

The Telecommunicator shall demonstrate the ability to create, access, and update incident data in accordance with Agency directives. Include related training materials and testing methodology used to demonstrate ability.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

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5.3

The Telecommunicator shall demonstrate the ability to utilize existing communication tools, and/or available technologies to meet operational needs in both normal and back-up modes (i.e., radio intra/interoperability, telephone, and/or electronic relay system patches, local and state resources/networks, mapping and wireless communications, etc.) in accordance with agency policy and procedures, local, state, and federal laws. Include related training materials and testing methodology used to demonstrate ability.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

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5.3.1

The Telecommunicator shall demonstrate the ability to operate Agency radio systems. Include related training materials and testing methodology used to demonstrate ability.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

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5.3.2

The Telecommunicator shall demonstrate the ability to operate Agency computer systems. Include related training materials and testing methodology used to demonstrate ability.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

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5.3.3

The Telecommunicator shall demonstrate the ability to operate Agency records management systems. Include related training materials and testing methodology used to demonstrate ability.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

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5.3.4

The Telecommunicator shall demonstrate the ability to operate Agency telephone systems (including TTY/TDD). Include related training materials and testing methodology used to demonstrate ability.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

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5.4

The Telecommunicator shall demonstrate the ability to maintain Agency equipment functionality within established parameters. Include related training materials and testing methodology used to demonstrate ability.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

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5.5

The Telecommunicator shall demonstrate the ability to activate emergency alert systems according to agency parameters. Include related training materials and testing methodology used to demonstrate ability.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

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5.6

The Telecommunicator shall demonstrate the ability to use evolving and emerging technologies; (e.g. telematics, NG9-1-1, Broadband, etc.) when applicable. Please provide documentation of training and testing methodology.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

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If you have any questions or problems completing your application, email atpc@apcointl.org or call 386-681-8719.

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