The Guest Application is solely intended to help familiarize the Agency Point of Contact (POC) with the APCO Agency Training Program Certification online application. Do not fill out this Guest Application to submit for certification. Data cannot be transferred to the actual application.

Chapter 8 - Law Enforcement Dispatcher

This chapter identifies the minimum training requirements for a Telecommunicator who serves as a Law Enforcement Dispatcher (within this chapter referred to as Law Enforcement Dispatcher). The function of a law enforcement dispatcher is to provide dispatch services by analyzing, prioritizing, and processing calls, while maintaining radio contact with responders to ensure safe, efficient, and effective responses to requests for law enforcement services, in accordance with local, state, and national standards. A law enforcement dispatcher may receive calls for service by incoming telephone calls, CAD incidents, radio traffic, and other methods or developing technologies.

Only agencies that train Law Enforcement Dispatchers or provide dispatch services as described above are required to complete this section.

→ Read this chapter's full standards definition.

8.2

The Law Enforcement Dispatcher shall demonstrate the ability to analyze calls for service and determine the appropriate response action.

8.2.1

The Law Enforcement Dispatcher shall demonstrate the comprehension of agency documentation requirements and the ability to create and update the Computer-Aided Dispatch (CAD) record or incident log, and maintain accurate call narrative or documentation. Provide training materials related and testing methodology used to demonstrate comprehension of documentation requirements and ability to update CAD record or incident log and maintain accuracy.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.2.2

The Law Enforcement Dispatcher shall demonstrate the ability to determine the nature and priority of incidents and assign available resources in accordance with written directives. Provide training materials related and testing methodology used to demonstrate the ability to determine nature and priority of incidents and assign resources.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.2.3

The Law Enforcement Dispatcher shall demonstrate proficiency in tracking and documenting radio activity, incident, and unit status within written directives. Provide training materials related and testing methodology used to demonstrate proficiency in tracking and documenting radio activity, incident and unit status.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.3

The Law Enforcement Dispatcher shall demonstrate proficiency in assigning and coordinating responders to incidents based on the nature of the incident, the priority of the incident, available resources, and written directives.

8.3.1

The Law Enforcement Dispatcher shall demonstrate the ability to consistently identify, analyze, and relay initial pertinent incident information to field units as appropriate. Provide training materials related and testing methodology used to demonstrate the ability to consistently identify, analyze, and relay incident information to field units.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.3.2

The Law Enforcement Dispatcher shall demonstrate the ability to obtain acknowledgement of calls for service from responders as per written directives. Provide training materials related and testing methodology used to demonstrate the ability to obtain acknowledgement from responders.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.3.3

The Law Enforcement Dispatcher shall demonstrate the ability to evaluate information and relay updates to responding units as appropriate. Provide training materials related and testing methodology used to demonstrate the ability to evaluate information and relay updates to responding units.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.3.4

The Law Enforcement Dispatcher shall demonstrate the ability to analyze and disseminate information to additional responders and resources including, but not limited to Hazmat teams, the Forest Service, Fire and EMS Units, etc. Provide training materials related and testing methodology used to demonstrate the ability to analyze and disseminate information.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.4

The Law Enforcement Dispatcher shall demonstrate the ability to analyze and evaluate all available information in order to identify the potential for escalation of the incident and perform status checks to determine scene and responder safety. Provide training materials and testing methodology used to demonstrate the ability identify the potential for escalation of the incident and perform status checks to determine scene and responder safety.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

8.5

The Law Enforcement Dispatcher shall demonstrate the ability to evaluate and synthesize information, relay updates and broadcast BOLO (Be On the Look-Out) and attempt to locate information to responders, supervisors, and other resources as appropriate. Provide training materials related and testing methodology used to demonstrate the ability to relay updates, broadcast BOLO and attempt to locate information to responders, supervisors and other resources.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.6

The Law Enforcement Dispatcher shall demonstrate the proper application of Agency notification guidelines to daily operations and special events. Provide training materials related and testing methodology to demonstrate proper application of notification guidelines.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.7

The Law Enforcement Dispatcher shall demonstrate the ability to coordinate with other entities in accordance with written directives. Provide training materials related and testing methodology demonstrating the ability to coordinate with other entities.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.8

The Law Enforcement Dispatcher shall demonstrate the proper application of Agency defined mutual or automatic aid procedures. Provide training materials related and testing methodology to demonstrate the proper application of mutual or automatic aid procedures.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.9

The Law Enforcement Dispatcher shall demonstrate the ability to identify and relay pertinent shift activities to a relief dispatcher at shift or position change. Provide training materials related and testing methodology to demonstrate the ability to identify and relay shift activities to a relief dispatcher.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.10

The Law Enforcement Dispatcher shall demonstrate the ability to coordinate assigned radio channels and/or talk groups. Provide training materials related and testing methodology used to demonstrate the ability to coordinate radio channels/talk groups.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.11

The Law Enforcement Dispatcher shall demonstrate the ability to monitor and acknowledge radio traffic in accordance with Agency requirements. Provide training materials related and testing methodology used to demonstrate the ability to monitor and acknowledge radio traffic.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.12

The Law Enforcement Dispatcher shall comply with regulations of the Federal Communications Commission (FCC) that directly apply to public safety radio. Provide training materials related to public safety radio FCC regulations and testing methodology used to demonstrate compliance.

Note: Testing methodology may be in the form of a completed written exam or quiz, documented verbal testing, evaluation (including DORs) or other method which demonstrates understanding and knowledge by the telecommunicator. Please ensure that documentation is in a completed state (not blank). You may redact identifying information as needed.

Select Files

8.13

The Law Enforcement Dispatcher shall comply with regulations and requirements for the use of any data systems accessible through local, state, regional, federal, tribal, or international networks; (e.g. RMS, DOL/DMV, any criminal justice information systems, NCIC, Interpol, CPIC). Provide examples of data systems available to the agency and documentation of a telecommunicator's compliance with these systems.

Select Files

8.14

The Law Enforcement Dispatcher shall demonstrate the ability to fulfill their role in ICS, NIMS and state and local emegency operations plans.

Select Files

8.15

The Law Enforcement Dispatcher shall participate in Agency defined post-incident activities. Provide materials that demonstrate Law Enforcement Dispatchers participation in post-incident activities.

Select Files